Reference

Our Legal Framework & Your Account Rights

We operate rece88 with clear policies that protect your account, deposits and withdrawals.

Account VerificationPayment SecurityData RetentionDispute ResolutionAccount Access Rights

How We Handle Your Account & Information

rece88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your rece88 account belongs to you, and we keep it secure through multi-step verification during registration and before any withdrawal. When you deposit via DANA, OVO, GoPay or QRIS, those transactions are encrypted and logged in our system for your records. We hold your personal data

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— name, phone, email, account history — only as long as needed to serve your account and meet local regulatory requirements where access or eligibility depends on local law. Your withdrawal requests are verified against your account balance and payment method on file, then processed within
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the timeframe stated on your confirmation screen. If you need to update your details, request a data report, or close your account, contact our support team and we'll process it within one business day.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Contact Us About Legal & Account Questions

SECURITY & TRANSPARENCY

How We Protect Your Data & Account Access

Account Verification

During signup, we verify your email and phone number via one-time codes. Before your first withdrawal, we confirm your identity against your registered details and payment method. This prevents fraud and protects your funds.

Payment Data Encryption

All DANA, OVO, GoPay and QRIS transactions use encryption protocols that meet industry standards. Your payment method is stored securely and never shared with third parties outside the payment process.

Account Access & Control

You can view your full account history, transaction log and login activity from your dashboard. If you spot unauthorised access, contact support immediately and we'll investigate within 24 hours.

Data Retention Policy

We keep your account data for the duration of your account plus two years after closure, or longer where local law requires. This covers transactions, communication records and dispute history for your protection.

Request Your Data

You can request a full export of your personal data held by rece88. Go to Settings > Privacy > Download Your Data, or email support. We send it within five business days.

Report a Concern

If you believe your account is compromised or you have a legal question, contact our support team immediately via live chat or email. We escalate urgent cases to our compliance team within one hour.

Common Legal & Account Access Questions

When you close your account, we freeze all access and hold your data securely for two years per our policy. Any balance remaining in your account is paid out to your registered payment method. Contact support to initiate closure and confirm the payout details.

Yes. Go to Settings > Account Details and update your email or phone. We'll send a verification code to confirm the change. Once verified, your account is linked to the new contact details. Support in Jakarta and Surabaya areas can assist via live chat if you need help.

We retain your full transaction history for as long as your account is active, plus two years after closure. This includes deposits via DANA, OVO, GoPay and QRIS, all withdrawals, and game-play records. You can download this data from your account settings anytime.

Contact our support team with the transaction ID and details. We investigate all disputes within 48 hours and check the transaction against our payment processor records. We respond via email or live chat with findings and next steps or resolution.

Email our support team or use the live chat widget in your lobby. Describe your concern clearly and include your account username. For urgent privacy matters, mark your email subject line as PRIVACY REQUEST and we escalate it to our compliance team.

Your rece88 account uses encrypted connections, so login and transactions are protected even on public Wi-Fi. We recommend using a strong, unique password and enabling two-factor verification in your Settings for extra security.

During registration we collect your name, date of birth, email, phone, address and payment method. We use this to verify your identity before processing deposits and withdrawals, and to comply with local law. You can view exactly what we hold in your account settings.

Our Legal Framework & Your Account Rights

Contact Us About Legal & Account Questions

How We Protect Your Data & Account Access

Account Verification

Payment Data Encryption

Account Access & Control

Data Retention Policy

Request Your Data

Report a Concern

Common Legal & Account Access Questions

01 What happens to my account if I close it?

02 Can I change my account email or phone number?

03 How long do you keep my transaction history?

04 What if I dispute a withdrawal or payment?

05 Who can I contact about privacy or data concerns?

06 Is my account information secure if I use public Wi-Fi?

07 What information do you collect when I register?

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