Reference

Terms & Conditions That Protect Your Play

When you open an account with us, you're joining a platform built around clarity and fair play.

Clear deposit and withdrawal rulesAccount security and verification stepsPayment methods: DANA, OVO, GoPay, QRIS
Explore the Lobby Read FAQ
rece88 Terms & Conditions That Protect Your Play
GET HELP ANYTIME

How to Reach Us About Your Account

Live Chat Open the chat window in your account or at the lobby footer.
Email Support Send a message to [email protected] with your account email and question.
In-Account Messages Check the Messages tab in your account settings.
SECURITY AND YOUR DATA

How We Protect Your Account and Information

Account Verification

We verify your identity using your email, phone, and payment details before your first withdrawal. This protects your balance and prevents unauthorized access. Verification takes a few minutes on desktop or app.

Data Encryption

All deposits, withdrawals, and personal data are transmitted over encrypted connections. Your account session is logged and monitored for suspicious activity 24/7.

Payment Security

Each deposit via DANA, OVO, GoPay or QRIS is routed through your payment partner's security layer. Withdrawals are sent only to the verified account or method you registered.

Session and Cookie Policy

We use session cookies to keep you logged in and functional cookies to remember your preferences. You can review and manage these in your browser settings or contact support to request details.

Data Retention

Account records, transaction history, and verification files are kept for as long as your account is active and for seven years after closure, as required by Indonesian financial regulations.

Request Changes to Your Data

Email [email protected] with your account email and request (correction, deletion, export). We respond within 14 days. Some data cannot be deleted due to regulatory and fraud-prevention requirements.

Frequently Asked About Our Terms

Your account remains active. We do not close inactive accounts. However, if you haven't played in 12 months and your balance is zero, we may send a notification. Your account can be reactivated by logging in at any time from any device or the rece88 app.

Yes. You can add DANA, OVO, GoPay or QRIS accounts in your account wallet settings. Withdrawals go to the payment method you select at the time of withdrawal, provided it's verified under your name. Deposits and withdrawals must match your registered identity.

Verification checks your email, phone, and payment details. We may ask for a copy of your ID or a recent bank statement. The process usually takes 5–15 minutes on desktop. Once complete, you're cleared for withdrawals. Some cases take up to 24 hours.

Contact live chat or email [email protected] with your transaction ID and description. We investigate deposits (check with your payment partner if the charge appears in your bank) and withdrawals (verify if funds were sent). Most disputes resolve within 3–5 business days.

Yes. Request your account and transaction data export by emailing [email protected]. Include your account email and any date range you need. We send a file (usually CSV or PDF) within 14 days. Records going back to account creation are available.

Changes to these terms appear on this page dated and highlighted. Major changes are also sent to your registered email. We recommend checking this page every few months. If you have questions about a change, live chat support is always available.

Your connection is encrypted whether you use the rece88 app or a web browser. However, on public Wi-Fi, we recommend logging out after each session and never saving your password. The app uses additional security layers and is the safer choice on any network.

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